Popular Questions

How do you ship and deliver your prints?

Your Green Earth Artwork is packaged in a sturdy corrugated box containing the fabric panel and the Verde fastframe™. Most shipments are delivered by Canada Post. 
Please ensure that your shipping address is correct when filling out your personal information. You will be responsible for additional shipping and handling costs to repackage and resend your print if packages are returned due to an address error.

What are your shipping and handling timelines?
CANADA and USA ………
Ships in 1- 8 business days (delivery in up to 21 days)
Note: Artwork is currently only available in North America

How can I TRACK my order?
When your art ships, Green Earth Artworks will send you an email confirmation with a shipping tracking number and instructions how to track your shipment.
 
How do I place an ORDER?
Place the print you wish to buy in your shopping cart by clicking the Add to Cart button. 
Once you're ready to complete your order, go to your shopping cart, click on Checkout and follow the instructions.

What are my Payment options?
We accept Amex, Visa, Mastercard and PayPal.

Will you protect my Privacy and Security?
We are committed to protecting your privacy and security. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.
We use your personal information for internal purposes only such as processing and keeping you informed of your order. If you opt in, you may receive information from us about new features, new services and special offers we think you will find valuable.

Can I copy or use the Photo Art images I see on this website?*
All rights to all the images on this site are reserved by the Photo Artists and are protected by Canadian, U.S. and International copyright laws. Images that we display on this site are for informational purposes only and may not be used without artist permission. *Use for review purposes is acceptable. 

 

Return Policy

What if my order arrives damaged or defective?

Our high impact polystyrene frames are guaranteed for 365 days from the date of shipment. If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible.  

If your order arrived damaged or defective, please follow the instructions below and one of our Green Earth Artworks associates will quickly ship out a replacement.

1. Take a digital photo of the damaged item; include a photo of the box if it was also damaged.

2. Attach your digital photos to an email and send them to: Info@GreenEarthArtworks.com. Be sure to include the full name on the order, item name, and a brief description of the damage.

3. You will receive an email within 1-2 business days with a return waybill so that we may process a straight exchange. 

If the damage or quality issue is not apparent in the printed image, we may request that you provide additional information.

Refunds

Due to the custom nature of our products, all requests for refunds will be processed minus a 40% processing fee.  Shipping is non-refundable.  

No refunds will be accepted after 60 days from the ship date. 

Please Note: that due to differences in monitors, the colours you see on your electronic device may be slightly different on the print you receive.  We print colours true to the photo artist’s specifications and cannot alter the original artwork.

Can I cancel my order?

Yes, within 24 hours of placing the order. To cancel an order, have your order number available and contact us at Info@GreenEarthArtworks.com.

Please Note: regrettably, we are not able to make changes to existing orders. To change an order, please cancel your existing order within 24 hours (see above) and then place a new order.